BIOLYSTERE operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). BIOLYSTERE is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or otherwise communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made unidentifiable, so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your location, and to the extent permitted or required by applicable law:

• Contact Information including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, preferences, and settings.
• Transaction Information including items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
• Your Communications with Us including information you include in your communications with us, for example when you send a customer service inquiry.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From Our Service Providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
• From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Provide, Adapt, and Improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in cases of fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicate with You. We use your personal information to provide you with customer service, respond to your inquiries, offer you effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery procedures, potential or ongoing litigation, or other contentious proceedings, and to enforce our terms or policies, or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
• With business and marketing partners to provide you with marketing services and targeted advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content, based on your online activity with various merchants and websites. You can exercise your rights to object to these uses here
• When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, to provide and improve the Services. Additionally, to protect, develop, and improve our business, we use certain enhanced features of Shopify that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult the Shopify Consumer Privacy Policy. Depending on your location, you can exercise certain rights related to your personal information here Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, we recommend that you consult their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to their use by us or a third party. The fact that we include these links does not in itself imply any endorsement of the content of these platforms, or their owners or operators, unless otherwise indicated on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as these terms are defined by applicable law) personal information about individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable agreements or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

• Right of Access/Right to Information. You may have the right to request access to the personal information we hold about you.
• Right to Erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right to Rectification. You may have the right to request the rectification of inaccurate personal information we hold about you.
• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails. You can choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights listed above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights at the designated locations on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to directly verify your identity with us. We will respond to your request within the deadlines provided by applicable law.

Complaints

If you wish to file a complaint about our processing of your personal information, please contact us using the contact details provided below. Depending on your location, you may have the right to challenge our decision by contacting us at the contact details provided below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or, where applicable, any equivalent agreement issued by the competent authority in the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice, in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , send us an email at hello@biolystere.com or contact us at 50 Rue Marguerite de Rochechouart, Paris, 75009, FR. For the purposes of applicable data protection law, we are the data controller of your personal information.

In accordance with the provisions of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy, users of the Biolystere website are informed of the identity of the various parties involved in its creation and monitoring.

Site Publisher

This website, accessible at the URL www.biolystere.com (the "Site"), is published by: BIOLYSTERE, a company with a capital of 1000 euros, registered with the PARIS Trade and Companies Register under number 910 234 541 R.C.S. Paris, whose registered office is located at 50 RUE MARGUERITE DE ROCHECHOUART 75009 PARIS, represented by Aissatou KA, duly authorized.

The publisher's individual VAT number is: FR84910234541.

Hosting
The Site is hosted by Shopify Inc., located at Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA, (telephone or email contact: (+1) 650 253 0000).

Publication Director
The Publication Director of the Site is Aissatou KA.

Contact Us

By email: hello@biolystere.com

By mail: 50 RUE MARGUERITE DE ROCHECHOUART, 75009 PARIS

We understand that you may change your mind after receiving your order. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving the product. Please contact us by email or via our contact form to initiate the return process. – Returned products must be in their original, unused condition with all original packaging intact.

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part. – We will refund the full amount of your purchase, including initial delivery charges, within 14 days of receiving the returned products. Please note that certain products, such as personal hygiene items, may not be eligible for return for safety and hygiene reasons.

We endeavor to deliver your products as quickly as possible. Delivery times may vary depending on your country of residence and will be indicated during the order process. Please note that delivery delays beyond our control may occur, and we will keep you informed in case of any issues.

All orders placed on our website are subject to availability and our acceptance. Once your order has been placed, you will receive an email confirmation with the details of your purchase. Please check the provided information carefully and contact us immediately if there are any errors.

Our customer service team is here to help you. If you have any questions or concerns about your purchase, please don't hesitate to contact us by email, phone, or through our contact form. We will do our best to resolve any issues as quickly as possible.